Tech Updates

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Adams Rite
Digital Watchdog
DSC
Honeywell
HES - Assa Abloy
Hikvision
InVid
Kidde

DSC: Discontinuation Notice

DSC

April 2018 - Effective immediately, the PowerSeries Neo Alarm.com Communicators (3G8080AT / 3G8080IAT) are no longer available. These communicators are being replaced with the PowerSeries Neo Alarm.com Dual Path Communicator (TL880LEAT), using the AT&T cellular network.

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Honeywell: Price Increase

Honeywell

April 2018 - Effective May 7, 2018, Honeywell fire product lines including Silent Knight®, System Sensor®, and Fire-Lite® will be increasing their pricing on products containing steel or aluminum, such as the 5495, 5496, and 5499 Silent Knight fire panels, and more. Contact your solutions expert for a list of all products.

Alula: Connect+ Webinar

April 2018 - See why Connect+ is the simplest, modern and professional wireless security system which can help you acquire customers ranging from DIY to renters, and homeowners to business operators.

System Sensor: L-Series Product Improvements

April 2018 - Based on customer feedback, System Sensor is pleased to announce further updates to the L-Series line of notification appliances. Download PDF for more info.

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PowerSeries Neo: Supported Zone Types

PowerSeries neo

April 2018 - Download PDF to review zone types that are supported by the NEO zone programming.

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Fire-Lite®: New Addressable Panels

March 2018 - System Sensor® is excited to announce the next phase of our L-Series product line with the availability of 4-wire indoor horn strobes. This new L-Series offering includes second generation enhancements like a new rigid mounting plate and metal screw insert. Download PDF to read more...

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System Sensor®: New L-Series Announced

March 2018 - System Sensor® is excited to announce the next phase of our L-Series product line with the availability of 4-wire indoor horn strobes. This new L-Series offering includes second generation enhancements like a new rigid mounting plate and metal screw insert. Download PDF to read more...

Download PDF  

ipDatatel: Which ipDatatel Device Is Right for You?

Resolution / iPdatatel

March 2018 - Which ipDatatel Device Is Right for You? Compare Features and Benefits! The ipDatatel Comparison Chart is an easy to read chart showing users the different features each of ipDatatel's devices offer, allowing you to find the right device for your customer. Download ipDatatel's Comparison Chart to match up the features and benefits with your needs. ipDatatel has the right device for you... find out which one!

Download Comparison Chart  

InVid Tech: Paramont PD2A-16 Product Demo Launched

Interlogix

March 2018 - Invid has added a PD2A-16 product demo to their website. This demo will give you a good idea of the features, layout, and functionality of the Paramont Series. This DVR offers bonus IP channels which are noted below. Additional product demos coming soon.

View Product Demo  

Interlogix: Important Notice - UltraSync™ Modular Hub Resistors

Interlogix

February 2018 - Due to a typographical error, prior installation documentation for the UltraSync Modular Hub with 2-wire smoke detectors incorrectly advised installers to utilize 680 ohm resistors to install the 2-wire smoke detectors. Please be informed that 820 ohm resistors, not the previously stated 680 ohm resistors, should be used when installing 2-wire smoke detectors with the modular hub. If 680 ohm resistors are used with multiple smoke detectors on a single loop, the system may experience false alarms due to the additional current.

Existing installations that include 2-wire smoke detectors should be checked for resistor value, and installed 680 ohm resistors must be replaced with 820 ohm resistors.

If you have any questions, please contact Interlogix technical support at [email protected] or 1 (855) 286-8889.

DSC iotega: V1.03 Firmware Update

iotega

February 2018 - The new iotega wireless security and automation platform, is an intuitive, completely wireless and fully encrypted system, using Power G technology, which provides homeowners and small businesses the ultimate in reliable security and home control. In a continuing effort to improve the installation and end user experience, we have included the following system improvements and fixes:

  • PowerG device optimization to further improve panel performance
  • Home automation speed improvements
  • LTE connectivity improvements
  • KRACK Wi-Fi WPA2 vulnerability

Download PDF  

DSC PowerSeries neo: Repowering the Corbus

PowerSeries neo

January 2018 - The HSM2204 or HSM2300 can be used to add additional power into the Corbus to support additional modules. By using these supervised power supplies you can properly add up to an additional 1 AMP of power into the system design per power supply.

Download PDF  

2GIG: System Compatibility Chart

DSC

January 2018 - Check to see what security sensors, lighting controls, power fixtures, door locks, and thermostats are compatible with 2GIG's GC2, GC3 and RELAY control panels

Download PDF  

DSC: Find Lost PowerSeries and NEO panels

DSC

December 2017 - Can't find what you're looking for? There are two system options for the PowerSeries and NEO panels that may help you find what you are looking for. Oddly enough, it is in the exact same sections of programming for all the PowerSeries panels (PC864 - HS2128.)

Time is very precious and we never get enough of it... we can spend it, waste it, save it, invest it, but we can never buy it. Here is a tech trick that might save you a little time from having to looking in every nook and cranny for a lost keypad. Download PDF below for more information.

Download PDF  

DSC: See How Easily and Quickly You Can Install iotega

DSC

December 2017 - Be a pro at installing the iotega wireless security and home automation platform, right from day one. With an installer-friendly portal and an easy step-by-step guide, you can breeze through installations.

Installation as simple as 1-2-3

  • Set-up the iotega software in the intuitive installer portal
  • Connect the iotega panel to the router and electricity
  • Enroll zones and devices

Watch Video  

DSC PowerSeries Neo: Wireless PowerG Flood Detector

DSC

December 2017 - Reliable Flood Detection with an Easy Wireless Install. Help your commercial and residential customers prevent damage from flooding. The PG9985 wireless PowerG flood detector provides reliable early warning of a developing flood, enabling fast action when it's needed.

  • Fully supervised, for immediate alerts
  • Easy wireless install, with signal quality visible on the device
  • Includes 6ft (2m) water probe
  • Long-lasting reliability with 8 years battery life (with typical use)

Visonic: Technical Advisory Bulletin

Visonic

December 2017 - This Technical Advisory Bulletin identifies a potential issue with the PB-101 PG2 and PB-102 PG2 panic buttons. The potential issue can cause higher than normal current draw, which may cause the device batteries to be fully depleted before the device is installed, or cause the device battery to become depleted rapidly after installation.

Download PDF  

DSC: New Product Announcement - WS9LCDWF9 Wireless Arming Station

DSC

November 2017 - We are excited to announce the launch of the WS9LCDWF9 Wireless Arming Station which is part of the iotega safety, security & lifestyle solution. iotega is an all-in-one highly secure and flexible smart security and home automation platform for residential and small commercial properties. Sleek, stylish and compact, it can be placed in any room, blending in nicely with any décor.

You can provide your traditional keypad users with the security they already know and trust. With built-in fully encrypted PowerG wireless technology you have the freedom to install the wire free arming station anywhere you choose, either wall mounted or with an optional desk stand.

The PowerG Wireless Arming Station supports security only functions such as; 2 x 16 full message display, Arm/Disarm, zone bypass, 5 preset function keys, tamper switch, zone status, and multiple language support: English, French, Spanish.

Download PDF  

DSC: Technical Advisory Bulletin - Potential Issue with PGx914 Motion Detector

November 2017 - This Technical Advisory Bulletin identifies a potential issue with the PGx914 motion detector, which may become unresponsive for periods of time if 16 or more PGx914 units are connected to a system configured with 64 or more wireless zones.

If you have an installation with 64 or more wireless zones that includes 16 or more PGx914 motion detectors, advise your DSC representative as soon as possible and contact [email protected] for assistance.

A new software v3.07 will start manufacturing during week 45 of 2017. The new firmware allows working with the maximum (up to 128 on HS2128) motion detectors connected to a PowerSeries Neo.

Download PDF  

System Sensor: i4 Series 10-Year CO Life Announcement

November 2017 - System Sensor is pleased to announce that the i4 Series combination carbon monoxide/smoke detectors (COSMO-2W and COSMO-4W) are now shipping with 10-year CO cells. With this upgrade, all System Sensor conventional CO and CO/smoke detectors now feature 10-year CO cell life.

Download PDF  

DSC: PowerSeries Neo HS2LCD(RF)(P) Keypad Firmware V1.31

DSC

October 2017 - In some cases, it has been found that the buzzer volume of HS2LCD variant keypads may not be adequate to cover larger areas or be audible to those with some degree of hearing loss. DSC is pleased to announce the release of a new keypad firmware version to address this limitation.

This version includes a change to the frequency of keypad buzzer tones, which effectively increases their volume to be more easily heard throughout the home or business where they are installed. The default buzzer tone of the keypads will remain the same as previous, but customers who would like to have the buzzer more audible can adjust the buzzer tone by entering the *6 menu and selecting 'Buzzer Tone'.

Download PDF  

Silent Knight: New Bright White Module Faceplates

Silent Knight

September 2017 - Honeywell Silent Knight is pleased to announce that beginning in October our addressable modules will start shipping with new bright white faceplates that better compliment the design aesthetics of a modern building and also match new white System Sensor L-Series AV devices.

Model numbers will remain the same as our current offering but the new bright white modules can easily be identified with red round labels on packaging marked "Now in Bright White".

In addition, new bulk packs will be available for customers that need additional faceplates so projects already in progress or retro-fit jobs can be completed with a consistent look if desired. Both the new bright white and traditional ivory faceplates will be offered as ten packs for this purpose. Note that all bulk packed faceplates are unmarked (without logos).

Download PDF  

DSC PowerSeries neo: Repowering the Corbus

PowerSeries neo

January 2018 - The HSM2204 or HSM2300 can be used to add additional power into the Corbus to support additional modules. By using these supervised power supplies you can properly add up to an additional 1 AMP of power into the system design per power supply.

Download PDF  

2GIG: System Compatibility Chart

DSC

January 2018 - Check to see what security sensors, lighting controls, power fixtures, door locks, and thermostats are compatible with 2GIG's GC2, GC3 and RELAY control panels

Download PDF  

DSC: Find Lost PowerSeries and NEO panels

DSC

December 2017 - Can't find what you're looking for? There are two system options for the PowerSeries and NEO panels that may help you find what you are looking for. Oddly enough, it is in the exact same sections of programming for all the PowerSeries panels (PC864 - HS2128.)

Time is very precious and we never get enough of it... we can spend it, waste it, save it, invest it, but we can never buy it. Here is a tech trick that might save you a little time from having to looking in every nook and cranny for a lost keypad. Download PDF below for more information.

Download PDF  

DSC: See How Easily and Quickly You Can Install iotega

DSC

December 2017 - Be a pro at installing the iotega wireless security and home automation platform, right from day one. With an installer-friendly portal and an easy step-by-step guide, you can breeze through installations.

Installation as simple as 1-2-3

  • Set-up the iotega software in the intuitive installer portal
  • Connect the iotega panel to the router and electricity
  • Enroll zones and devices

Watch Video  

DSC PowerSeries Neo: Wireless PowerG Flood Detector

DSC

December 2017 - Reliable Flood Detection with an Easy Wireless Install. Help your commercial and residential customers prevent damage from flooding. The PG9985 wireless PowerG flood detector provides reliable early warning of a developing flood, enabling fast action when it's needed.

  • Fully supervised, for immediate alerts
  • Easy wireless install, with signal quality visible on the device
  • Includes 6ft (2m) water probe
  • Long-lasting reliability with 8 years battery life (with typical use)

Visonic: Technical Advisory Bulletin

Visonic

December 2017 - This Technical Advisory Bulletin identifies a potential issue with the PB-101 PG2 and PB-102 PG2 panic buttons. The potential issue can cause higher than normal current draw, which may cause the device batteries to be fully depleted before the device is installed, or cause the device battery to become depleted rapidly after installation.

Download PDF  

DSC: New Product Announcement - WS9LCDWF9 Wireless Arming Station

DSC

November 2017 - We are excited to announce the launch of the WS9LCDWF9 Wireless Arming Station which is part of the iotega safety, security & lifestyle solution. iotega is an all-in-one highly secure and flexible smart security and home automation platform for residential and small commercial properties. Sleek, stylish and compact, it can be placed in any room, blending in nicely with any décor.

You can provide your traditional keypad users with the security they already know and trust. With built-in fully encrypted PowerG wireless technology you have the freedom to install the wire free arming station anywhere you choose, either wall mounted or with an optional desk stand.

The PowerG Wireless Arming Station supports security only functions such as; 2 x 16 full message display, Arm/Disarm, zone bypass, 5 preset function keys, tamper switch, zone status, and multiple language support: English, French, Spanish.

Download PDF  

DSC: Technical Advisory Bulletin - Potential Issue with PGx914 Motion Detector

November 2017 - This Technical Advisory Bulletin identifies a potential issue with the PGx914 motion detector, which may become unresponsive for periods of time if 16 or more PGx914 units are connected to a system configured with 64 or more wireless zones.

If you have an installation with 64 or more wireless zones that includes 16 or more PGx914 motion detectors, advise your DSC representative as soon as possible and contact [email protected] for assistance.

A new software v3.07 will start manufacturing during week 45 of 2017. The new firmware allows working with the maximum (up to 128 on HS2128) motion detectors connected to a PowerSeries Neo.

Download PDF  

System Sensor: i4 Series 10-Year CO Life Announcement

November 2017 - System Sensor is pleased to announce that the i4 Series combination carbon monoxide/smoke detectors (COSMO-2W and COSMO-4W) are now shipping with 10-year CO cells. With this upgrade, all System Sensor conventional CO and CO/smoke detectors now feature 10-year CO cell life.

Download PDF  

DSC: PowerSeries Neo HS2LCD(RF)(P) Keypad Firmware V1.31

DSC

October 2017 - In some cases, it has been found that the buzzer volume of HS2LCD variant keypads may not be adequate to cover larger areas or be audible to those with some degree of hearing loss. DSC is pleased to announce the release of a new keypad firmware version to address this limitation.

This version includes a change to the frequency of keypad buzzer tones, which effectively increases their volume to be more easily heard throughout the home or business where they are installed. The default buzzer tone of the keypads will remain the same as previous, but customers who would like to have the buzzer more audible can adjust the buzzer tone by entering the *6 menu and selecting 'Buzzer Tone'.

Download PDF  

Silent Knight: New Bright White Module Faceplates

Silent Knight

September 2017 - Honeywell Silent Knight is pleased to announce that beginning in October our addressable modules will start shipping with new bright white faceplates that better compliment the design aesthetics of a modern building and also match new white System Sensor L-Series AV devices.

Model numbers will remain the same as our current offering but the new bright white modules can easily be identified with red round labels on packaging marked "Now in Bright White".

In addition, new bulk packs will be available for customers that need additional faceplates so projects already in progress or retro-fit jobs can be completed with a consistent look if desired. Both the new bright white and traditional ivory faceplates will be offered as ten packs for this purpose. Note that all bulk packed faceplates are unmarked (without logos).

Download PDF